Obama and social media: an integrated approach

President Obama understands what needs to happen after the sale. He’s already elected. Yet he is using social media in order to continue the brand experience.

Look at two recent emails that his transition team used to generate conversation and commitment on the part of his “customers” – We The People. The approach of the first email is to ask the receiver to Take A Look. The language is specific and pushes the known hot buttons important to maintaining his brand.

Take a look…

“to execute the most efficient, organized, and transparent transfer of power in American history. As a co-Chair for the Transition, I want to tell you about a few steps we’ve already taken to achieve this goal.”

Transparency…

Transparency is crucial to his success. Americans are starving for a credible leader to trust and transparency is the key element. You can make mistakes, but you can’t cover them up. If you want to continue to strengthen the relationship, your customer must believe that you know who they are, what they want and that you won’t pull any punches.

“that begins with shifting influence away from special interests and restoring it to the everyday Americans who are passionate about fixing the problems facing our country.”

Aren’t we all passionate about fixing the problems facing our country? Even if we aren’t, don’t we want to be? We want to belong. We want to be part of the tribe on the inside. Nobody wants to be outside with their nose pressed against the window. So, of course you are going to want to identify yourself as a passionate American.

“Opening up the Transition means listening to your ideas and stories and providing a window into how the process works.”

Change…

Taking control of the process lets the user participate in an empowered way. It allows the Warrior in us all to champion the cause. We can take action on our own behalf with the blessing of Obama the Ruler. The Warrior and the Ruler are classic archetypes that hold a heartfelt place in our psyche. We can identify with them, act on our role immediately and thus carry forth the brand that we voted for: change.

That change is facilitated by his use of social interaction on the web in his website http://change.gov. Obama knows that social media alone won’t build his brand. But, so far, as he takes his first steps since being elected – he shows us that he knows the value of social media marketing to dominate Internet Branding. Copyright 2008 Leili McKinley

Meet me @ the blog around the corner

take a virtual drink…

“So, 3 men walk into a blog…”

“A what?”

“A blog”

“Huh?”

“A blog”

“I don’t get it”

Neither do the big ad agencies

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Sometime in the near future “walking into a blog” will make sense. I, for one, spend more time with friends, colleagues, peers, admirers, detractors, acquaintances and strangers discussing, debating, and conversing on blogs than anywhere else. You could say I do a lot of “virtual drinking”.

Of course having spent time in bars, I have come to notice some striking similarities. Walk through the swinging doors into your corner blog and you will encounter some characters. Perhaps you have met a few of these folks too.

The Blogaholic – He’s ubiquitous. Every blog you go to she’s there. He rambles, believing his diatribe invaluable. She shouts it at everyone she sees. The worst is when the Blogaholic owns the Blog.

Mr. Pick Up Line – He hits on everyone, with his spammy comments, hoping the law of averages pays off. One of these times, he figures, his line won’t end up in Askimet.

The Local Gang – Whoa Nellie! These people rule with intimidation. They hang out together. The conversational familiarity, Joint Ventures, work history or what have you point to multiple levels of connection. Lord help you if one hits on your blog with a comment and is rebuffed. The gang is offended. Retaliation ensues, perhaps subtly, perhaps not.

The Politician – He’s the self-styled Mayor of the place. He knows everyone and has a diplomatic manner. He comments on everything but seems to say nothing. You never really know his opinion, because he seems to know just how to side step an argument. His cultivated neutrality however, leaves you wondering.

The Flirt – She’s a wink and a nod kind of girl. Her comments smile at everyone. His stories sound a bit too good to be true. He’s very flash. It’s all window dressing though. They just wanted your attention, a quick hit of traffic. The minute you try to take the conversation to a deeper level, they’re gone.

The Blogtender – He appears on corporate blogs. A paid facilitator, his assures that everyone is drinking the Kool-Aid. He smoothes ruffled feathers, spouts policy, and occasionally tosses out a troublemaker. His number one priority is to make sure you are having a good time, so you will come back.

This is what puts the SOCIAL in Social Media. People are still people after all. And if you are using a blog for marketing then you must understand applied human psychology. It’s the foundation of interaction on the new frontier – the blogosphere.

Recognize your cast of characters. Speak to them. They are your repeat customers, no matter whether they are new to your blog or not. They serve a purpose. Great marketing starts here.

By the way, did I miss anybody you know? Copyright 2009 Leili McKinley

advertising vs social marketing: the push and the pull.

the pull and the push…

When I try to explain to people the difference between the old way of marketing and the new paradigm in marketing, I compare it to the forces of push and pull.

The old method of advertising is interactive marketing. The term is misleading. Most people think it means that there is some type of interaction on the part of the person advertised to, and there is. But, it is not conversational. Instead, the advertiser wants you to interact with their campaign in a specific set of steps. Following the call to action and visiting a website for instance. It’s the push to make you do something. Live this image. Buy this now.

Social Media Marketing is just the opposite. It’s the pull of the tribe.  The tribe already has your trust so the actions they take are ones you align with. On a larger scale, it’s the allure of belonging in the group as you take action together. “l am doing this so why don’t you do it with me?” On an individual level, the attraction is to behave the same way to get the same results that benefits your fellow tribeswoman. “She looks hot! I want to look hot too. I want to go to her hairstylist” and you do.

While advertising tries to use the same tactic, with a billboard for instance, of a gorgeous woman telling you the benefits of the salon, it doesn’t have the same impact because it’s pushing you to go. It is not pulling you in as a trusted friend. Your friends have your best interests at heart and advertisers do not.

Companies that are at the forefront of this paradigm shift have demonstrated an understanding that creating and maintaining trust uses the power of attraction. People are attracted to people they like, want to imitate, respect and admire. The tribe will watch company actions. They will move to align with companies that earn trust acting on principles admired by the tribe. When the alignment becomes real enough for the tribe to “take ownership” of their experience with the company, they move from customer to brand evangelist.

This is the path to follow to create brand evangelists.